Consumer rights - withdrawal - Return conditions
general :
1. If you submit an electronic application through the website you use, it is considered that you have accepted the initial information form and the sales contract for the remote to you.
2. Buyers are subject to the provisions of Law No. 6502 regarding the protection of the consumer and the regulations of remote contracts (RG: 27.11.2014 / 29188) and the other laws in force regarding the sale and delivery of the product they bought.
3. Buyers will pay shipping fees, which is the cost of charging the product.
4. Each product purchased to the person and / or the organization is delivered at the address specified by the buyer, provided that the legal period amounting to 30 days does not exceed 30 days. If the product is not delivered during this period, buyers may terminate the contract.
5. The purchased product must be delivered in full and according to the qualifications specified in the application and with documents such as the warranty certificate and the user's guide, if any.
6. If it becomes impossible to sell the purchased product, the seller must notify the buyer in writing within 3 days of knowing this situation. The total price should be returned to the buyer within 14 days.
If the product that was purchased is not paid:
7. If the buyer does not pay the price of the product purchased or canceled in the banking records, the seller’s commitment to delivery of the product ends.
Shopping through unauthorized use of credit card:
8. After handing over the product, if it is decided that the credit card paid by the buyer was unfairly used by unauthorized persons and the price of the product sold to the seller was not paid by the bank or the relevant financial institution, the buyer must pay the cost of charging the subject. For the contract to the seller within 3 days, he must be returned to the seller.
If the product cannot be delivered during the time specified for reasons that are not controlled:
9. In the event of a force majeure, the seller cannot expect and the product cannot be delivered on time, the buyer is notified. The buyer may request canceling the request, replacing the product with a similar product, or delaying the delivery until removing the obstacle. If the buyer cancels the request; If he pays cash, these fees will be paid for cash within 14 days of the cancellation date. If the buyer pays via a credit card and cancel it, the price of the product will be returned to the bank within 14 days of this cancellation, but the bank can transfer it to the buyer's account within 2-3 weeks.
The buyer's commitment to the product examination:
10. The buyer examines the contracted goods / services before receiving them. Full packages, broken, torn, etc. The damaged and loaned goods / services will not be received from the shipping company. The goods / services received are not damaged and sound. The buyer must protect goods / services carefully after delivery. If the withdrawal right will be used, goods / services should not be used. The bill should also be returned with the product.
The right to withdraw:
11. Jupiter; Within 14 (fourteen) days from the date of the delivery of the product that was purchased for himself or the person / organized at the address referred to, he can use his right to withdraw from the contract by rejecting goods without bearing any legal or criminal responsibility and without giving any reason, Provided that the seller is notified with contact information below.
12. Contact information that will be notified against the seller to withdraw:
a company
Name / Title:
Title:
e-mail:
phone:
Fax
Duration of the right to withdraw:
13. If the buyer purchases a service, this 14 -day period starts from the date of signing the contract. Before the right to withdraw, the right to withdraw in service contracts cannot be exercised as the service performance began with the consumer approval. A notification is provided to the buyer regarding the right to withdrawal in distance contracts and conditions of cancellation, and the buyer sets an application that knows the conditions of withdrawal.
14. The costs arising from using the right to withdraw to the seller.
15. In order to exercise the right to withdraw, within 14 (fourteen) days, the seller must be notified by registered mail, fax, e -mail, or by the way the seller is notified, in writing or in a related way, and within the framework of the provisions of "products Which cannot be practiced by the right to withdraw "that is regulated by this contract. It should not be used.
Using withdrawal right:
16.3. The product bill that was delivered to the person or buyer, (if the product bill to return a company, it must be sent with the return bill issued by the institution when returned. Return the request whose bills were issued on behalf of the institutions that cannot be completed unless the return bill is issued. ))
17. Return model, the products to be returned completely and not damaged with their boxes, packaging and standard accessories, if any, must be delivered.
Conditions for retrieval:
18. The seller is obliged to return the total price and documents that put the buyer under the debts of the buyer within 10 days at most of the receipt of the withdrawal notification and the return of goods within 20 days.
19. If there is a decrease in the value of the goods due to the buyer’s mistake or if the return becomes impossible, the buyer is obligated to compensate for the seller’s losses in proportion to the defect. However, the buyer is not responsible for the changes and deterioration that occurs due to the proper use of goods or products during the withdrawal period.
20. In the event of a decrease in the amount of the campaign limit set by the seller due to the exercise of the right to withdraw, the discount amount used within the campaign range is canceled.
Products that cannot be used with the right to withdraw:
Data recording devices, data and consumables of the computer cannot be returned if the package is opened by the buyer according to the regulations. In addition, before the expiration of the right to withdraw, the right to withdraw with regard to the services that started with the consumer approval, according to the regulations.
22 - In order to restore cosmetics, personal care products, and the products